Payment Policy

Accepted Payment Methods

1. Credit/Debit Cards:
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover.

2. Net Banking:
Customers can pay through net banking from leading banks.

3. UPI Payments:
Unified Payments Interface (UPI) payments are accepted for quick and secure transactions.

4. Wallets:
Payments via popular digital wallets such as Paytm, Google Pay, and PhonePe are accepted.

5. Bank Transfers:
Direct bank transfers are also accepted. Customers will receive our bank details upon selecting this option.

6. Cash on Delivery (COD):
Cash on Delivery is available for orders below ₹5,000. A small COD fee may apply.

1. Advance Payment:
100% advance payment is required for all orders. This ensures that your order is processed and shipped promptly.

2. Cash on Delivery (COD):
COD is available for orders below ₹5,000. The full amount must be paid at the time of delivery. Please note that a COD fee may apply.

3. Payment Confirmation:
Customers will receive an email confirmation once the payment has been successfully processed.

1. Secure Transactions:
All transactions are encrypted and secure. We use advanced security measures to protect your personal and payment information.

2. Privacy:
We do not store your payment details on our servers. Your payment information is processed through secure payment gateways.

1. Invoice Generation:
An electronic invoice will be generated and sent to the customer's registered email address upon successful payment.

2. Billing Information:
The customer is responsible for providing accurate billing information. Any discrepancies must be reported to us within 24 hours of receiving the invoice.

1. Failed Transactions:
If a payment fails, the customer will be notified immediately. The customer can retry the payment or use a different payment method.

2. Disputes:
In case of any payment disputes, customers should contact our customer service team at support@ecool.in within 7 days of the transaction.

1. Refund Method:
Refunds for returned items will be processed using the original payment method.

2. Refund Timeframe:
Refunds will be processed within 7-10 business days after the return has been approved.

For any payment-related queries or concerns, please contact our customer service team at:
Email: support@ecool.in
Phone: +91-82191851501
Address:
4 3 / 4 4, 1st Floor, Vijay Nagar Bldg, Opp. Western Railway Station, Dadar West, Mumbai 400028 Maharashtra
Factory: Plot No. B-24, MIDC, Industrial Area, Dist - Thane, Murbad, Maharashtra 421401

This payment policy ensures clarity and security for customers, making their shopping experience smooth and reliable while accommodating the need for full advance payment and COD options for smaller orders.