Delivery & Shipping Policy

Delivery Locations

1. Domestic Shipping:
We deliver to all locations within India.

2. International Shipping:
For international shipping, please share your requirements with us via email at support@ecool.in or send us a message on WhatsApp at +91-82191851501. We will provide you with the best quotation along with transportation options.

1. Standard Delivery:
Orders are typically processed within 1-2 business days.
Delivery timeframes are as follows:
- Metro cities: 3-5 business days
- Other cities and towns: 5-7 business days
- Remote locations: 7-10 business days

2. Express Delivery:
Express delivery options may be available for an additional charge. Please contact our customer service team for more details.

1. Standard Shipping:
A flat shipping rate is applied based on the order value and delivery location.

2. Express Shipping:
Additional charges will apply for express shipping. The exact amount will be calculated at checkout.

1. Tracking Information:
Once your order has been shipped, you will receive an email with the tracking number and a link to track your order.

2. Order Status:
You can also track the status of your order by logging into your account on our website.

1. Failed Delivery Attempts:
Our delivery partner will make two attempts to deliver your order. If the delivery is not successful after two attempts, the package will be returned to us.

2. Reshipment:
If you still wish to receive the order, you will need to contact our customer service team to arrange reshipment. Additional shipping charges may apply.

1. Inspection:
Please inspect your order upon delivery to ensure that the items are correct and not damaged.

2. Damage or Discrepancies:
If there are any issues with your order, such as damage or incorrect items, please contact our customer service team immediately at support@ecool.in or +91-82191851501.

1. Accuracy:
Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided by the customer.

2. Changes:
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.

We do not ship to P.O. Boxes or APO/FPO addresses.

For any delivery or shipping-related queries or concerns, please contact our customer service team at:
Email: support@ecool.in
Phone: +91-82191851501
WhatsApp: +91-82191851501
Address:
4 3 / 4 4, 1st Floor, Vijay Nagar Bldg, Opp. Western Railway Station, Dadar West, Mumbai 400028 Maharashtra
Factory: Plot No. B-24, MIDC, Industrial Area, Dist - Thane, Murbad, Maharashtra 421401

This Delivery & Shipping Policy ensures that customers are well-informed about the shipping process, delivery timeframes, and how to handle any issues that may arise with their orders, including the option for customized international shipping quotations.